Support
Need a hand?
Email us. A real person reads every message, usually within two business days. Tell us your iPhone model, your iOS version, and what you were doing when it went sideways.
In an emergency, call 911. For a mental health crisis, call or text 988 (Suicide & Crisis Lifeline, 24/7). TURNOUT support can't respond to emergencies.
Quick fixes
Apple Health isn't showing steps
Open Settings › Health › Data Access & Devices › TURNOUT and turn on Steps. TURNOUT only reads your step count; it never writes to Health. Log sleep yourself in Recovery in a couple of taps.
Barcode scanner won't open
Turn the camera on in Settings › TURNOUT › Camera. Or type the barcode number or search for the food instead.
A food has the wrong numbers
Barcode results come from Open Food Facts, a community database, and some entries are off. Tap the logged meal to edit it, or type it in from the label.
The dial shows the wrong shift
Tap the caption under the shift dial to open Your shift, then check your schedule (24/48, 24/72, 48/96, Kelly or 12s) and start time. Use Start tour and End tour so the dial matches when you actually went on and off.
Delete all my data
More › Health & Privacy › Delete all my data. It's gone right away. Debrief check-ins also clear on their own after 90 days.
New phone or reinstalled?
TURNOUT has no account and no cloud copy, so we can't restore your data. If you restore your iPhone from your own backup, what you entered may come back with it.
Peer support
- IAFF Center of Excellence: recovery and behavioral health for fire fighters
- Code Green Campaign: first responder mental health
- 988: call or text, 24/7
About
TURNOUT is made by Turnout LLC in Winter Garden, Florida. TURNOUT is not medical advice and not a fitness-for-duty tool.